1. INTRODUCTION 

First Gold Group, Inc. takes your privacy seriously and as such we take precautions to ensure that your privacy rights are not violated.  

This Privacy Policy (“Policy”) describes what information First Gold Group and Firstgoldgroup.com (the “Company,” “we,” “us,” or “our”) may collect, store, use, share and disclose when you contact us by way of telephone, or interact with our Website, social media sites and third-party advertisers and/or service providers we may associate with (the “Sites”), whether accessed via computer, mobile device or other technology. The Policy also explains how we safeguard your information and how you may access and control the information’s use in connection with our marketing communications and activities. 

Please read this Privacy Policy carefully because by contacting First Gold Group and/or using our Sites you are agreeing and consenting to the terms of this Privacy Policy and acknowledging that you understand and agree to the terms of this Privacy Policy. It is important that you also review the Terms and Conditions of Use, which governs your use of services provided to you by Fist Gold Groups employees, the Sites and any content you submit to First Gold Group and the Sites. 

Please note that we may update this Privacy Policy from time to time in order to reflect changes we make to our privacy practices, regardless of reason.  If we make material changes to this Privacy Policy, we will give you notice of these changes by posting the revised policy on this Website and, where appropriate, by other means.  

By continuing to use the Sites or contacting First Gold Group by telephone to use our services after these changes are posted, you are agreeing and consenting to the revised policy. IF, FOR ANY REASON, YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, PLEASE STOP USING OUR SERVICES IMMEDIATELY AND DO NOT PROVIDE US WITH ANY INFORMATION. 

Please contact us by telephone, email or mail with any questions that you have about this Privacy Policy. Our contact information can be found on our Website’s “Contact Us” page. 

This Privacy Policy does not address the data collection, storage, use, sharing, and disclosure practices and policies of other individuals, entities, and websites that that may link to our website, refer you to the services we offer, or otherwise relate to the services we offer.  We recommend you review the privacy polices of those other individuals, entities, and websites. 

2. INFORMATION PRACTICES AND POLICIES 

a. Information You May Provide to Us 

Certain information we collect is provided by you to us voluntarily in using the services we provide. When you contact us by telephone or access Firstgoldgroup.com to create an account, request information, submit comments, purchase a product or otherwise communicate or interact with us we may ask you to provide information that could be used to contact you or identify you personally. The information we may collect includes: 

• your name; 
• the username that you create; 
• your email address; 
• your physical address; 
• your phone number; 
• your social security number; and 
• financial institution information (for example, bank account number, and routing number).  

We may update and supplement personal information that we have collected directly from our customers with other information that we obtain from third parties. This may include information regarding demographics, income estimations, households, and marital status.  In order to conduct due diligence in connection with your orders or service requests, we may acquire additional personal information about you from third parties.  When we associate information that we obtain from third parties with personal information that we have collected under this Privacy Policy, we will treat the acquired information like the information that we collected ourselves and, except as described in this Privacy Policy, the information will not be shared with third parties.  

If you do not want your Personal Information collected, please do not provide it. 

b. Information We May Collect Automatically 

To better design content and services to meet your interests, and to obtain information about the use of our Sites, we may automatically or passively collect certain generally non-identifying information. Information that may be collected includes, in part:

• browser type, 
• operating system, 
• the page served, 
• the time, and the preceding page views.
  

This data also helps to derive statistical information about the use of our Sites, such as how many visitors visit a specific page, how long they stay on that page, and any content hyperlinks accessed. 

We may collect log files. The Sites’ servers automatically recognize the Internet URL from which you access the Sites using your computer, mobile device, technology or other device. We may also log your IP address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes.  

We may use cookies, web beacons (also known as “pixel tags” or “action tags”), and other technologies to facilitate your navigation of the Sites, recognize you and your access privileges, and track your usage of the Sites. Cookies are small pieces of information that are stored as text files by your Internet browser on your computer, mobile device, technology or other device you use.  We use cookies to enable you to select products, place products in an online shopping cart, and to purchase products.  If you do this, we keep a record of your browsing activity and purchase history. You can set your browser to refuse cookies from websites or to remove cookies from your hard drive.  If you do so, you may not be able to access or use portions of the Sites, and you may be required to re-enter login details.  

We use web beacons to assist us in delivering cookies and to help us determine whether you have viewed web pages on the Sites and, if so, how many times.  

We use anonymous identifiers to speed up your navigation of the Sites, recognize you and your access privileges, and track your usage of the Sites. An anonymous identifier is a random string of characters that we use for the same purposes as a cookie on platforms, including certain mobile devices, where cookie technology is not available. 

We may use third-party companies to help tailor our Sites’ content to users, to serve ads on our behalf, and to conduct data analysis.  These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased).  Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.   

The Sites do not respond to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online service collection. 

The Sites use Google Analytics, a web analytics service offered by Google (Google ®”) that tracks and reports website traffic, currently as a platform inside the Google Marketing Platform brand.  Google Analytics collects information such as how often users visit the Sites, what pages they visit when they do so, and what other websites they used prior to visiting the Sites. Google Analytics collects only the Internet protocol (“IP”) address assigned to you on the date you visit any of the Sites.  We do not combine the information collected through the use of Google Analytics with personal information.  Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google.  Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.  You can prevent Google Analytics from recognizing you on return visits to the Sites by disabling cookies on your browser.  To learn more about the use of cookies for Google Analytics and to exercise choice regarding such cookies, please visit the Google Analytics Opt-out Browser Add-on.  

We may collect and retain email correspondence in order to process your request, respond to your inquiry, and improve our service. 

c. How We Use Your Information 

First Gold Group uses the personal and aggregated information collected through the Sites to fulfill your requests for services, contact you, customize content, and improve the design and performance of the Sites. Examples include but are not limited to: register your account; process, track and fulfill your orders and transactions; perform requested services; send you invoices; keep records of your account history; respond to your inquiries and fulfill your requests; communicate with you generally about our services and services that we might provide, including products or services for which you apply or may be interested in applying for, or to provide you with updates or information concerning our services in which you are already enrolled; communicate changes to terms, conditions, and policies and/or other administrative information; verify your identity; communicate with you about your account and activities on the Sites; serve marketing communications that we believe may be of interest to you, including, ads or offers tailored to you; improve the Sites and for internal business purposes; to enforce our Terms and Conditions of Use and this Privacy Policy; process applications; fulfill our legal obligations to you; and as we believe to be necessary or appropriate, to pursue available remedies or limit the damages that we may sustain. 

By using our Sites, you consent to us using your information as set forth in this Privacy Policy.

d. How We Share Your Information  

We do not sell information that identifies you personally. We also do not share information that identifies you personally with third parties other than as follows: 

• We may share personal information to third parties who service your accounts and perform specific functions on our behalf.  When we disclose personal information to these third-party service providers, we do so in order to help them perform their services. 
• We provide personal information, including names, shipping addresses, email addresses, and phone numbers, to third-party service providers to help us operate our Sites, maintain customers’ online accounts, provide products and services for or through the Sites, and ship products. 
• In order for you to obtain our products and services, we may need to provide your credit card number to third-party financial services corporations such as credit-card processors.  We may also use your personal information to report to credit bureaus, if necessary.    
• We may use third-party providers in order to verify your delivery or credit card information, or to otherwise conduct due diligence to ensure proper processing of your order and to minimize the risk of fraudulent transactions.    
• We use third-party companies to help tailor the Sites’ content to users, to serve ads on our behalf, to provide marketing or promotional assistance and to conduct data analysis.  We also purchase marketing data from third parties and add it to our existing user database in order to better target our advertising, communicate with you about our products and special offers, and enhance your experience on the Sites.   
• We may access, monitor, use or disclose your personal information or communications to do things such as comply with the law or respond to lawful requests or legal process; protect the rights or property of us, our agents, our members, our customers, and others including to enforce our agreements, policies and terms of use; and to respond to emergencies. 
• We may disclose personal information in response to requests from government authorities or law enforcement officials conducting investigations, subpoenas, or court orders, or if we are otherwise required to disclose such information by law.  We may disclose personal information where disclosure is necessary to protect our legal rights, enforce our agreements, policies and terms of use; and to respond to emergencies or protect the rights, property, or safety of others or ourselves. 
• We may share the personal information of consumers within affiliated companies in order to provide consumers with offers for products or services from our affiliated companies.  Any of our affiliated companies might acquire or merge with, or be acquired by or merged with, another company, or we might dispose of some or all of our assets via sale, reorganization, consolidation, or liquidation.  If that happens, your personal information may be disclosed or transferred to another company.

By using our Sites, you consent to us sharing your information as set forth in this Privacy Policy. 

e. Retaining Your Personal Information 

We may keep your personal information for the duration of your relationship with us. Once you terminate your relationship with us, we may continue to store archived copies of your personal information for legitimate business purposes and to comply with the law. 

f. Use of Third Parties 

We may receive information about you from third parties. For example, if you are on another website and you choose to participate in a third party feature through which you allow the third party to share information about you, or you opt-in to receive information from First Gold Group, that website will forward to us your e-mail address and other information about you so that we may contact you as requested. 

We may receive information about you if other users of a third-party website give us access to their profiles and information about you is accessible through a web page, profile page, or similar page on a social networking or other third-party website or interactive service. 

g. Your Choices 

If you have an account with us, you may contact us by email to review, confirm, or update your personal information collected through the sites. Please note, we are under no obligation to store such information indefinitely and disclaim any liability arising out of, or related to, the destruction of your information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons. 

You may always direct us not to share your Personal Information with third parties, not to use your Personal Information to provide you with information or offers, or not to send you newsletters, e-mails or other communications by: (i) sending us an e-mail at customerservice@firstgoldgroup.com with the word “Remove” as the subject header; (ii) calling us at (800) 310-6126; or (iii) following the removal instructions in the communication that you receive. Your opt-out request will be processed within 30 days of the date on which we receive it. 

You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager. You can find out more about how Google uses cookies in advertising and opt-out via the following links: Google Display Network (DoubleClick) & Google Analytics Opt-out Browser Add-on. 

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or permitting the requested changes or modifications to be made. We cannot always ensure that such changes or modifications will be reflected in all iterations of your information as previously stored. 

We make good faith efforts to provide you with access to your personal information and the ability to correct the information if it is inaccurate. We may decline to process requests that we believe in good faith are unreasonable or unduly burdensome. 

If you end your relationship with us, you can request that we delete your personal information by contacting us by email at customerservice@firstgoldgroup.com. We will follow through on your request unless we are required to keep your information by law or for legitimate business purposes. 

Some browsers have a “do not track” feature that lets you tell those websites you do not want to have your online activities tracked. We do not respond to browser “do not track” signals. 

h. Security and Storage 

We do not store your personal information on our own servers but, instead, use third parties, who take commercially reasonable steps to safeguard and deter unauthorized access to your information. In this regard, access to this information is authorized only for those who have a business need for such access. When your information is deleted, we will do so consistent with any applicable legal requirements. Please know that no platform, application, website, electronic database or other format or system is completely secure. Moreover, no data transmission over the Internet is completely secure nor can any be guaranteed to be totally secure, and, for this reason, we cannot ensure or warrant the security of any information that you transmit. Therefore, we cannot guarantee that safeguards employed will prevent the disclosure of your information. 

If you become aware of a security breach, please notify us immediately at customerservice@firstgoldgroup.com or call us at (800) 310-6126.

i. Children 

We require an individual to be at least eighteen (18) years old to be a user of our Services.  Our Services and this Website is not directed toward children under 18 years of age, nor do we knowingly collect information about children under 18.  If you are under 18 years of age, you are not permitted to submit personal information to us.  If we find out you are under 18 years of age, we will immediately, upon notice, cancel your account and delete all of your information.  If a parent becomes aware any of his/her children has submitted information to us, please immediately notify us by email at customerservice@firstgoldgroup.com or call us at (800) 310-6126. 

j. Laws In Other Countries 

We comply with United States privacy laws and regulations. We do not represent that our Website or Services are governed by, or operated in accordance with, the laws of other nations or jurisdictions, or that the Website and our Services, or any portion of it, is appropriate or available for use in any particular location. If you choose to access the Website or use our Services, you do so at your own risk, and you are responsible for complying with all local laws, rules and regulations. By using the Website and our Services, users from outside the United States acknowledge and agree that our Website is subject to United States laws and regulations and waive any claims against us that may arise under their own national laws. 

k. Communications Monitoring

By contacting us via telephone or using our chat feature, you are acknowledging that you understand and agree to our monitoring policy. You understand and agree that every telephone and chat conversation between you and First Gold Group (whether you place a call to, or start a chat session with First Gold Group, or a First Gold Group representative calls or begins a chat session with you) is subject to monitoring and/or recording. You hereby agree and consent to have your calls and chat sessions with any First Gold Group representative monitored and/or recorded without further notice or the requirement of additional consent or agreement from you. You consent to monitoring and/or recording of your telephone conversations and chat sessions with any First Gold Group representative by appropriate First Gold Group personnel and authorized outside third- party monitors. You acknowledge  that you do not have a reasonable expectation of privacy during any of your telephone conversations and chat sessions with any First Gold Group representative. You further understand and agree, with respect to the potential monitoring and/or recording of all of your telephone calls and chat sessions, that you expressly waive the right to assert at any time that any conversations between you and any First Gold Group representative are or were confidential or private. Unless otherwise agreed by First Gold Group in writing, First Gold Group does not consent to the recording of telephone conversations by you or any third-party. You understand that not all telephone calls or chat sessions are recorded, and First Gold Group does not guarantee that any recordings of any particular telephone call or chat session will be retained or be capable of being retrieved. 

l. Questions 

If you have any questions about either this Privacy Policy or our privacy practices, please contact us at customerservice@firstgoldgroup.com or call us at (800) 310-6126.